Find answers to commonly asked questions about our products and services.
What is Ithacan Shore?
Literally, it refers to the Odyssey. After a long journey, Odysseus finally reaches Ithaca. This is what Ithacan Shore alludes to.
Ya, ya, but really, what is Ithacan Shore?
Ah, right. We sell information technology to businesses using a method of providing more in exchange for reasonable long-term relationships.
Our focus is on creating a feeling of “at last” for our select customers… as we would wish for ourselves.
You sell to “select” customers only?
Well, yes. We provide specific advantages that have a cost. It’s take a penny leave a penny which works when we are all fair.
Which specific advantages?
We offer RMAs of over 30 days, And over 60 days. And over a year. And beyond. Can explain in detail when we talk. Ask us.
Free small orders. It is not worth providing a quote, sending a requisition for it, generating a purchase order, receiving an invoice, making payment for something small for regular customers. We will just send it over.
Among others, the most important is availability: we, perhaps uniquely, limit our growth so we can maintain this Ithacan standard of availability and attention for our current landed customers.
We have a 30-day return policy. If you are not satisfied with your purchase, you can return it for a refund or exchange within 30 days of receiving your order. Please reach out to our customer service team to initiate the return process.
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the couriers website.
Yes, we take the security of your personal information seriously. We use industry-standard encryption and security measures to protect your data. Your information will only be used for order processing and will not be shared with any third parties.
Anything else?
If our approach makes sense to you and your business, let’s converse. Reach to us, and see if this is where your journey finds it’s shore.